Creator of e-marketplaces, Airtasker, has partnered with household appliance retailer, The Good Guys, to launch an innovative online platform that includes heating and cooling services.
The online platform empowers The Good Guys to better manage its contractor network by tracking and coordinating services at the click of a button including job variations plus certificates can be issued once the job is completed.
The solution, which rolled out across The Good Guys store network in June 2016, also streamlines payments for installers and generates full reporting dashboards to give installers access to all of the information they need, whenever they need it.
Air-conditioning services range from installation to repairs and maintenance as well as coolers and air treatment Gold Service extras.
Airtasker co-founder and chief operating officer Jonathan Lui said it is an Australian first.
"We’re expecting it to trigger a fundamental shift in how retailers think about the post-purchase customer experience,” he said.
“It will revolutionise their installation services by streamlining the process, enabling fast, accurate bookings with seamless contact between customers and installers."
The Good Guys chief marketing officer, Robert Ambler-Frazer, said the booking portal puts the retailer well ahead of the competition.
“We have an existing network of approximately 400 installers. They now have access to more jobs from more stores and our customers have access to more installation services and more choice in terms of installers and contractors,” he said.
“Plus, customers have an opportunity to rate their experience and leave feedback for the installer. This assists with quality assurance and maintaining the high level of service satisfaction that our customers have come to expect from The Good Guys.”
How the platform works:
Installations can now be purchased in stores then distributed into a dedicated platform (powered by Airtasker) for The Good Guys certified installers.
Customers pick from a list of available installers in their area to complete the installation and then book in a time for the installation.
The job details are then sent to both the customer and the installer via the app who completes the job with all communication between each party handled within the private platform.
Payments and invoicing are managed by the Airtasker platform including any additional variations that may be needed on-site to complete the installation
The installer arrives on site at the chosen time and completes the job. They upload photos and required documentation to the platform to complete the installation.
The customer can then approve and review the installation via the app and the installer is paid for the job.
